How often do you call your ortho/ortho office?

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#1 Post by **klobird** » Mon May 30, 2011 9:08 am

I always feel like I am bothering the ortho when I call the office...does anyone else have this problem? The thing is, I don't call them unless I have a real problem like a wire that needs to be cut. I have 3 months between first being braced and my 1st adjustment. I'm trying like h#ll not to call them, but things keep happening....

#2 Post by **Plumcore** » Mon May 30, 2011 9:10 am

If they keep happening keep calling them. I roughly have 1 month between adjustments, and at one time i went like 3 extra times during that interval because of stupid bracket that kept popping off.

#3 Post by **Jensniffer** » Mon May 30, 2011 5:17 pm

Well I got mine on Friday-and I already called them today

but..I had a bracket pop off already lol My ortho called me today too just to see how everything was feeling and to see if I had any questions. With the amount of money I am giving them I don't feel bad about calling every day if I had too ha

#4 Post by **Snowglobe32** » Mon May 30, 2011 7:31 pm

I am sure your office would want you to call anytime something is wrong. This way, the issue can be fixed and it won't delay your treatment. There is a difference between calling to say, "Hi, how are you?" and "Hi, my wire is poking, a bracket broke off, the wire came out..."

You are paying for this service, you want a great result, don't hinder your treatment by being afraid to call.

#5 Post by **catgyrl** » Tue May 31, 2011 9:28 am

Well, after almost a year of not having to call them about anything other than scheduling an appointment, I'm going to have to call them this morning.

I popped off a lig a few days ago. But since it was on the 2nd-to-last tooth up top (and still had a buccal tube next to it holding the wire in nicely), I wasn't going to bother saying anything. But this morning, while putting in an elastic, I cut my finger on my lower bracket (the one with the hook on it). At first, I thought it was the hook that was poking, but nope... there is a teeny, tiny piece of metal sticking straight up from the top of the bracket; like the tip of a needle. I have no idea what happened there, but I think I need to let them know in case (a) I need to come in right away to fix it, or (b) I need to allot more time to my next adjustment for them to fix it (probably just file it down).

I'll let you know if I get scolded...

-Cathy

#6 Post by **Huggypillow** » Tue May 31, 2011 3:17 pm

ive called once to ask questions about tooth mousse stuff. but after i had my braces put on he gave me his e mail address and said if i had any thing that i wanted to ask i could call or e mail. c my ortho is a prof at the uni so hes not in his office all the time. maybe ask for an e mail that way you have a little more piece of mind. but its hard in the beginning you ave a million questions all the time!!!!!!!!!!!! well i do although for me ive only had my bottoms on for a month. tops go on soooooon.

#7 Post by **catgyrl** » Tue May 31, 2011 3:25 pm

I sent mine an email about a year ago... have yet to hear back from him.

I called about my issues, and their response was "Use wax." Ooookkaaayyy.... In the meantime, I've gone through 3 elastics this morning because of the damn piece of metal shredding my elastic. Oh well...

#8 Post by **Huggypillow** » Tue May 31, 2011 3:51 pm

catgyrl wrote:I sent mine an email about a year ago... have yet to hear back from him.

I called about my issues, and their response was "Use wax." Ooookkaaayyy.... In the meantime, I've gone through 3 elastics this morning because of the damn piece of metal shredding my elastic. Oh well...

when u have your next appt ask him why he didnt reply, he may not have got your e mail or forgot to reply.
if it were me id remind him the reason his kids go to good schools and that hes driving a nice car is because of our almost empty pockets, and unfortunite genetics.

my ortho knows thats im very upfront and i think he knows i wont go away unless i can sleep at night.

#9 Post by **catgyrl** » Tue May 31, 2011 4:54 pm

[quote="Huggypillowwhen u have your next appt ask him why he didnt reply, he may not have got your e mail or forgot to reply.[/quote]
LOL! I think the email I sent to him almost a year ago was asking him when he was going to start me on elastics (which I've now been on for 5 months)! So, I think the issue is moot by now...

I was never encouraged to email him with any questions. The email address I have is from when he emailed me my grotesque teeth pictures from my initial consultation. I've never received anything from that email since.

#10 Post by **Gennie 50** » Tue May 31, 2011 6:28 pm

Call your Ortho as often has you need to. You are paying them for a service and you need to get that service.

I've had my braces on since May 2010. I've called my Ortho a couple of time and they have been very nice.

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