Invisalign and q clinic

[Nitasha]

I went to q clinic and post initial free consultation with Dr tapesh I signed up immediately paying a full amount of £1900 on the spot. At time of signing I was told that the cost breakup was £520 for initial examination including x-rays and impressions and cost of £1380 for the treatment. I was unsure about the kind of improvement I would see with invisalign as I have a significant overbite. I was told by the treatment coordinator that I could decide whether to proceed or not after the results from the impressions came back, at which point if I decide not to proceed, I would lose the £520, but would be refunded the remaining amount. This was a risk I was willing to take. 
I went for the initial examination at which I was told that a past root canal I had, needing to be redone, and invisalign could only proceed once this root canal issue was fixed. I then decided that I did not want to proceed with invialign at all. When I then asked for a refund of the remaining amount, I was told that they could not rfund anything, I.e. I would lose the entire £1900. I am extremely shocked and don't know what to do . Please note that at this point I have not even had my impressions taken and only had one 30 minute appointment where the dentist ( not dr tapesh) conducted an examination and did a couple of x-rays. 
I am at loss as to what to do and wondering if anyone else has had a similar issue with q clinic and if there is any legal recourse I can take to get my hard earned money back. Q clinic are going back on their word. I had confirmed the point about what happenes if I decide not to proceed multiple times during the free consultation and was assured that I would be refunded the £1900 less the £520, and now they have gone back on their word !!!
Please some one advice , I feel completely cheated by q clinic !

[myhollywoodsmile]

Wow, that's awful. How did you pay? If you paid by credit card it should be fairly simple to get it back by contacting the credit card company. Also, what did you sign? Did you check the contract that you signed carefully (if you signed one)

I'm really sorry this has happened, I hope you get some resolution.